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Access to administrative systems has been restored. On campus users will need to refresh your network connection by disconnecting and reconnecting. If on wireless, turn Wifi off, then toggle it back on. If using a wired connection, unplug your ethernet cable, and plug it back in. If all else fails, reboot your computer. Please contact the CUS Help Desk, cus@reed.edu, if you continue to experience issues.

Many administrative services, such as Banner, Fileshares, MRD, and others are not working. IT staff are investigating the issue. As a workaround on campus, users may connect to the VPN in order to access these systems. An update will be posted when more information is available.

Banner Admin Page service is restored

A certificate expiration is preventing access to Banner Admin Pages. IT is aware of the issue and working to resolve it.

Self-service applications are unaffected.

All campus systems affected by today's power outage have been restored, including Microsoft Remote Desktop (MRD) services. Thank you for your patience while our teams worked to resolve these interruptions.

If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

Microsoft Remote Desktop (MDR) is still down, with an estimated restoration time of 2 hours.

Other services have been restored. If you have a desk phone that a showing error message, reboot the phone by unplugging and replugging in the wall cable.

If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

Banner: (Iris, Employee Self Service, etc) returned to service.
If you are still experiencing problems with Banner Services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu

Many services have been restored with the exception of Banner and Remote Desktop. IT staff continue to restore services as quickly as possible.

An early morning power outage affecting the Reed campus took down many Reed systems and infrastructure. IT staff are working to restore services. Updates will be posted as more information is available

User login for Reed services and websites has been restored. If you are still experiencing problems with services, you may need to clear your cache and cookies for your browser. /it/help/browser-security.html#tab1-2

If problems continue, please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

We are currently experiencing an issue affecting user logins to Reed Websites. IT is aware of the problem and is actively working to resolve it.

Access to Banner, Iris, Wifi and other services are affected. We will provide updates as more information becomes available.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email enterprise-apps@reed.edu.

Moodle has been upgraded to 5.1.4 and is back in service. Please contact its@reed.edu if you encounter any issues.

The Banner ERP system is offline for maintenance. Service is expected to be restored by 11am.

The following services are unavailable while maintenance is in progress:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

On Saturday, June 6, beginning at 6 a.m., IT will upgrade Moodle to version 5.1.4. While the update is in progress, Moodle will be unavailable. We expect that Moodle access will be restored by 10 p.m. on Saturday, June 6.

Updates will be posted to the IT System Status page.

Please contact Trina Marmarelli if you have any questions or concerns.

The REEDCO Oracle instance has been restarted, all dependent web pages and apps should be available again.

The REEDCO Oracle instance needs an unscheduled restart to address an internal issue. The restart will occur at 6pm this evening, Tuesday June 2nd, and should last approximately 30min; a number of Reed web pages and applications will be down for the duration of the restart. Updates will be posted here.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email enterprise-apps@reed.edu.

The Banner ERP system is offline for maintenance. Service is expected to be restored by 12pm.

The following services are unavailable while maintenance is in progress:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

Banner Job Submission is available. If you experience any problems with Job Submission, please contact admin-computing@reed edu .

Banner Job Submission will be down due to systems maintenance this coming Sunday, April 19th, from 10am through 4pm. If you have any questions or concerns, please contact admin-computing@reed edu .

Maintenance on the ATLAS (Degree Works) portal has been successfully completed.

The ATLAS (Degree Works) portal will be down from 7:30am through 9:30am Wednesday April 8th for planned maintenance. Please send any questions or concerns to registrar@reed.edu .

Etrieve Content and Etrieve Central (forms) are again available. Thank you for your patience as IT applied system updates. If you encounter any errors using these systems, please email enterprise-apps@reed.edu.

Etrieve Content and Etrieve Central (forms) are currently unavailable while IT completes some system updates. We will update here when these services are again running.

Reed Digital Collections website, rdc.reed.edu, is back up.
If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

Reed Digital Collections website, rdc.reed.edu, is down. Technical staff are investigating. We do not yet know how long the system will be down. Updates will be posted as soon as more information is available.

Please contact enterprise-apps@reed.edu if you continue to experience disruption. Thank you for your patience.

We are working as fast as possible to diagnose and restore services. Please check back here for status updates.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email enterprise-apps@reed.edu.

The Banner ERP system is offline for maintenance. Service is expected to be restored by 12pm.

The following services are unavailable while maintenance is in progress:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

Please contact enterprise-apps@reed.edu if you continue to experience disruption. Thank you for your patience.

We are working as fast as possible to diagnose and restore services. Please check back here for status updates.

Please contact enterprise-apps@reed.edu if you experience further issues. You may notice a delay when logging in for the first time.

Reed IT is in the process of troubleshooting. This impacts both Etrieve Forms and Etrieve Documents.

Starting Saturday, March 7, from 8:00 am to approximately 12:00 pm, we will be upgrading Banner, and the following applications will be down while the work is done:

The following services are unavailable while maintenance is in progress:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email enterprise-apps@reed.edu.

Please let enterprise-apps@reed.edu know if you experience further issues.

Etrieve is down this morning and IT is looking into it.

MAPS/Argos/Intellecheck/FormFusion are up and running. Please email enterprise-apps@reed.edu if you are running into issues.

We are upgrading Argos and MAPS (the platform system that support Argos, FormFusion and Intellecheck). This will require Argos, FormFusion and Intellecheck to be down for about an hour.

Next Monday, February 9th at 5pm, we will be upgradeing Argos and MAPS (the platform system that support Argos, FormFusion and Intellecheck). This will require Argos, FormFusion and Intellecheck to be down for about an hour.

Thank you for your patience. IT has now resolved the issues with accessing Etrieve Content and Etrieve Forms. If you have any continuing problems with these apps, please email enterprise-apps@reed.edu.

IT is working to restore Etrieve Content and Etrieve Forms this morning. We'll update the status here as soon as we have additional information.

On January 14th, from 4:00am to 8:00am, the IT infrastructure team will be re-attempting the decommissioning old hardware at the core of our network infrastructure. This will require a series of network outages while traffic is redirected. This outage will affect all network services.

During the outage window you may see Internet connectivity, WiFi, and access to campus services intermittently or completely down. We will send a followup email once services are restored.

The ATLAS (production Degree Works) upgrade is taking longer than expected and will continue to be unavailable through Monday, Jan. 12th. If you have any questions or concerns, please contact registrar@reed.edu.

On January 6th, from 4:00am to 8:00am, the IT infrastructure team will be decommissioning old hardware at the core of our network infrastructure. This will require a series of network outages while traffic is redirected. This outage will affect all network services.

During the outage window you may see Internet connectivity, WiFi, and access to campus services intermittently or completely down. We will send a followup email once services are restored.

The Transact system has been upgraded and is again available for use. Please email enterprise-apps@reed.edu if you have any questions or run into problems.

Until approximately 3 pm today, Monday, December 29th, the Transact system will be down for maintenance. Please contact enterprise-apps@reed.edu with any questions.

The Transact application system will be down for maintenance from 7 am to approximately 3 pm on Monday, December 29, 2025. Instant ID will also be down. If you have questions or concerns, please email enterprise-apps@reed.edu.

A switch that had been problematic and slated for replacement failed, and was replaced with a new switch. Networking should all be operational again.

We have a partial outage in Eliot. Affecting wifi, phones, and wired connections. Network technicians are attempting to fix it ASAP.

ATLAS (production Degree Works) will be unavilable during upgrading beginning on Tuesday Jan. 6th at 8am until Thursday Jan. 8th at 5pm. If you have any questions or concerns, please contact registrar@reed.edu.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email enterprise-apps@reed.edu.

We ran into an issue not present during testing and will be extending today's maintenance from 10am to 11am

The Banner ERP system is offline for maintenance. Service is expected to be restored by 10am.

The following services are unavailable while maintenance is in progress:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

Starting Saturday, December 13, from 8:00 am to approximately 10:00 am, we will be upgrading Banner, and the following applications will be down while the work is done:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email enterprise-apps@reed.edu.

MAPS, Argos, Intellecheck, FormFusion are back in service.

MAPS, Argos, FormFusion, and Intellecheck are down for about an hour for system upgrades.

On Sunday, November 23rd at 8pm, MAPS, Argos, FormFusion, and Intellecheck will be down for about an hour for system upgrades.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email enterprise-apps@reed.edu.

Planned Banner Maintenance, Friday, 10/03/25, 10pm-11pm

Banner will be down tonight as we're upgrading Banner from 10pm until approximately 11pm. Banner and the following applications will be down while the upgrades are applied:

- IRIS and SOLAR

- ATLAS (Degree progress evaluation)

- Banner Admin pages

- Banner Self-Service web sites (Employee Self-Service, Student Self Service, Advancement Self-Service)

- Document Management and Forms (Etrieve)

- Oracle databases (including Reed websites accessing Banner/Oracle data)

- Argos reports accessing Banner data

If you have questions or concerns please contact enterprise-apps@reed.edu as soon as possible.

Friday, October 3, 10:00 pm to approximately 11:00 pm, we will be upgrading Banner, and the following applications will be down while the work is done:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email enterprise-apps@reed.edu.

MAPS, Argos, Intellecheck, and FormFusion are back in service. If you have any questions or issues, please email enterprise-apps@reed.edu.

Argos, FormFusion, and Intellecheck are off-line for an upgrade. We expect these systems to be back up by 6pm.

Next Monday, September 29th at 5pm, we plan to do an upgrade of Argos, FormFusion, Intellecheck and MAPS (the platform system that support Argos, FormFusion and Intellecheck).  This will require the system to be down for about an hour.

The issue with Atlas has been resolved and the system is again available.

Atlas, also known as DegreeWorks, is experiencing technical difficulties and is unavailable. IT is working to resolve the problem.

Banner and related applications are available. If you have any questions or concerns, please email enterprise-apps@reed.edu.

Banner and related applications will be down from 7-9 pm tonight, Monday, September 15th. The following applications will be unavailable during this time:

• IRIS and SOLAR

• Campus directories

• ATLAS (Degree progress evaluation)

• Banner Admin pages

• Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)

• Document Management and Forms (Etrieve)

• Oracle databases (including Reed websites accessing Banner/Oracle data)

• Argos reports accessing Banner data

We will update this page when Banner and related systems are again available. If you have any questions or concerns, please email enterprise-apps@reed.edu.

All work on the Banner database is complete and it is back in production.

Beginning Saturday, September 13 at 6:00 am, we will be upgrading Banner infrastructure until late Sunday, September 14. Banner and the following applications will be down while the work is done:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email enterprise-apps@reed.edu.

We will be applying back-end upgrades to Banner the weekend of September 13-14. Banner and the following applications will be down or affected while the upgrades are applied:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin Pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self-Service)
- Document management and forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email enterprise-apps@reed.edu.